Lockdown (5/11/20): InView Opticians will remain OPEN
To our valued clients,
In response to the advice from the Government and our professional bodies, as a key service provider, InView Opticians will remain open and continue working normally. We are therefore continuing to take all appointment bookings and of course following the same Covid protection protocols that have been in place for many months.
At present we will operate a CLOSED DOOR POLICY on APPOINTMENT ONLY BASIS.
For everyone's protection, please do not come to the practice without a pre-arranged appointment as we will not be able to assist you. At present, we are operating one person in and one person out approach for most appointments.
If your eyes or your glasses are causing you distress, then please call us on 020 8907 3454 or email us.
In the interests of minimising contact, we will try to help you over the phone (telephone consultation) in the first instance. If our conversation suggests we need to take a closer look, we will then book a face-to-face consultation in the clinic and advise the protocol around that. Safety is our priority. Watch this video to see how we are helping to keep you and us safe in our practice.
Coming into the practice - If you do come to practice for an appointment, we will need you to:
- Wear a face mask at all times while in the practice
- Sanitise your hands on arrival and exit
- Follow the social distancing rules set out in the practice
If you have a pair of glasses or contact lenses awaiting collection, we will be in contact with you about delivery options.
Contact lens wearers – please call or email to order your usual supply of lenses and we will send them direct to your home address. If you prefer to collect from practice, please let us know in advance and we will explain pick up options.
If any minor repairs on spectacles are required or replacement spectacles need to be sorted due to loss or breakage, please call the practice and we will talk you through the steps to resolve the issue.
Contact lens solutions, accessories, eye drops, – Call and Collect Service: call to order and pay over the phone. We will explain pick up options.
Currently we will ONLY accept card payments. Changed to cashless payments only to minimise contact
We will do our best to remain available throughout our reduced opening hours.
Reduced Practice Opening Hours:
Monday, Tuesday & Thursday: 09.30 am - 4.30 pm
Saturday: 09.30 am -4.00 pm
We will still continue to be available for remote consultations and service during our normal working opening hours. So if you have any concerns please feel free to call us on 020 8907 3454 or send us an email.
Remote Consultations & Services Working Hours:
Monday-Friday: 9.00 am - 5.30 pm, Saturday: 9.00 am-4.00 pm. CLOSED: Sunday & Public Holidays
InView Opticians will be working hard throughout this period to ensure we provide the best care and service that is possible within the rules we must follow.
Thank you for your patience and understanding in these hard and worrying times.
We wish you and your families all the very best at this difficult time.